Records, licensing, and complaints

Patient rights and information

Clear instructions for requesting medical records, contacting licensing authorities, or filing a complaint under Texas law.

A quiet consultation space at Vertrees Headache Center

How to Request Your Medical Records

You have the right to review and obtain a copy of your health records. To request your medical records from Vertrees Headache Center, please submit a written request using one of the following methods:

By Email

Send your request to [email protected] with the subject line "Medical Record Request."

By Mail

Vertrees Headache Center
8200 N Mopac Expy, Suite 270
Austin, TX 78759

By Phone

Call us at (512) 655-3737 to request a medical records release form.

Your request should include:

Your full legal name, date of birth, contact information, a description of the records you are requesting, and your preferred format (electronic or paper).

Response Time

If we maintain an electronic health record system, your records will be provided within 15 business days of receiving your written request.

Fees

You may be charged a reasonable, cost-based fee for copying and mailing your records. You will not be charged a retrieval fee.

Licensing Authority Contact Information

Providers at Vertrees Headache Center are licensed by the Texas Medical Board (TMB), the state agency responsible for licensing and regulating physicians in Texas.

Website

www.tmb.state.tx.us

Phone

512-305-7030

Address

333 Guadalupe, Tower 3
Suite 610, Austin, TX 78701

How to File a Complaint

If you have concerns about your care, patient rights, or the handling of your medical records, you have the right to file a complaint with the following agencies: